Support along your data journey

Frequently Asked Questions
General
System Overview
Getting Started
Installation
Steps To Success
Creating Building & Deployment
Installing Onboard's Edge Software
Troubleshooting Installation & Working with IT
Data Collection
What is BACnet?
BACnet Discovery
What is Modbus?
Connect Your Modbus Devices
Troubleshooting Discovery
Understanding Real-Time Data Collection
Dealing with Offline Data
Data Modeling with AI
What is an Ontology?
Onboard's Data Model
Getting Started with Staging
Onboard AI
Equipment Tab
Points Tab
Locations Tab
Publish-Unpublish Workflow
Feature Guides
Exporting Data (CSV, JSON)
Buildings Explorer
Creating Custom Labels
Account & Preferences
Creating a User Account
Deactivating a User Account
User Roles & Access
Setting Unit Preferences
Security
Security Brief

Our support center is updated daily!

  • Frequently Asked Questions we hear most often from users
  • Knowledgebase Categories for user guides and feature information
  • Video Tutorials for virtual feature demos and data science tips