Support along your data journey

Frequently Asked Questions
General
System Overview
Getting Started
Installation
Steps To Success
Creating Building & Deployment
Installing Onboard's Edge Software
Troubleshooting Installation & Working with IT
Data Collection
What is BACnet?
BACnet Discovery
What is Modbus?
Connect Your Modbus Devices
Troubleshooting Discovery
Understanding Real-Time Data Collection
Dealing with Offline Data
Multi-Subnet BACnet Network
Data Modeling with AI
What is an Ontology?
Onboard's Data Model
Getting Started with Staging
Onboard AI
Equipment Tab
Points Tab
Locations Tab
Publish-Unpublish Workflow
Feature Guides
Exporting Data (CSV, JSON)
Buildings Explorer
Creating Custom Labels
Account & Preferences
Creating a User Account
Deactivating a User Account
User Roles & Access
Setting Unit Preferences
Security
Security Brief

Our support center is updated daily!

  • Frequently Asked Questions we hear most often from users
  • Knowledgebase Categories for user guides and feature information
  • Video Tutorials for virtual feature demos and data science tips