Support along your data journey

Frequently Asked Questions
General Overview
General Overview
Welcome to Onboard
System Overview
Installation
Installation
Steps To Success
Installation Requirements
Network & Connectivity Requirements
Installing Onboard's Edge Software
Troubleshooting Installation & Working with IT
Managing Deployments
Data Discovery
Data Discovery
What is BACnet?
Connect Your BACnet Devices
What is Modbus?
Connect Your Modbus Devices
Troubleshooting Discovery
Data Modeling with AI
Data Modeling with AI
What is Staging?
Getting Started with Staging
What is an Ontology?
Onboard's Data Model
Data Modeling with AI
Modeling Points
Modeling Equipment
Modeling Locations
Modeling Relationships
Publish-Unpublish Workflow
Bulk Actions
Renaming Equipment
Deleting Equipment
Reviewing Points Selection for Equipment
Status Tracker
Feature Guides
Feature Guides
Exporting Data (CSV, JSON)
Buildings Explorer
Creating Custom Labels [Soon]
Account & Preferences
Account & Preferences
Creating a User Account
Deactivating a User Account
Admin Vs User Permissions [Soon]
Setting Unit Preferences [Soon]
Security
Security
Security Brief

Our support center is updated daily!

  • Frequently Asked Questions we hear most often from users
  • Knowledgebase Categories for user guides and feature information
  • Video Tutorials for virtual feature demos and data science tips