• Onboard Home
  • Youtube Channel
  • Ask Community
Ask Community
Frequently Asked Questions
General
General
Overview
Getting Started
Installation
Installation
Steps To Success
Creating Building & Deployment
Installing Edge Node
Installing Edge Node on Hyper-V
Troubleshooting Installation & Working with IT
Data Collection
Data Collection
What is BACnet?
BACnet Discovery
What is Modbus?
Connect Your Modbus Devices
Troubleshooting Discovery
Understanding Real-Time Data Collection
Dealing with Offline Data
Multi-Subnet BACnet Network
Data Modeling with AI
Data Modeling with AI
What is an Ontology?
Onboard's Data Model
Getting Started with Staging
Onboard AI
Equipment Tab
Points Tab
Locations Tab
Publish-Unpublish Workflow
Feature Guides
Feature Guides
Exporting Data (CSV, JSON)
Buildings Explorer
Creating Custom Labels
Account & Preferences
Account & Preferences
User Roles & Access
Creating a User Account
Deactivating a User Account
Unit Preferences
Security
Security
Security Brief

Deactivating a User Account

Org Admins can deactivate a user account on the Onboard Platform from the User Management page.

  1. Search for the user by name or email
  2. Click the pencil icon to edit their account details.
  3. On the top right, uncheck the box next to Active, then scroll down and click Save.
  4. The user’s access will be revoked.

To reactivate, simply check the Active box again and save.

Copyright © Onboard Data Inc. 2026