Frequently Asked Questions

Network & Connectivity Requirements

⚠️ Critical Note:

  • Overlooking these steps will result in poor or no data collection. You will be asked to confirm these steps in the Project Launcher.
  • Communicate with your building's IT / OT team or email us to support you if you have questions.

🌐 Network Requirements

To ensure the Edge Software can securely communicate and send data to Onboard’s cloud services the following network settings must be in place:

  • DHCP Enabled: The Edge Software is configured to automatically obtain its IP address via DHCP.
    • Email us if static IP support is needed‍
  • Outbound Internet Access: Please ensure the following outbound connections are permitted by your firewall or network security settings:‍
    • TCP Port 443: For secure HTTPS communication with Onboard’s cloud platform.‍
    • UDP Port 1501: For establishing a WireGuard VPN tunnel. This traffic should be allowed to the following IP addresses:
      • 3.87.213.243
      • 18.205.92.121

📳 Connectivity Requirements

Ensure that all connected building systems are accessible to the Edge Software for data collection

Bacnet

To collect data from BACnet systems, the following conditions must be met:

  • Ensure BACnet Devices Are Discoverable: Confirm that all BACnet devices and their points are discoverable on your building's network. This can typically be verified through the BAS front-end or by your building’s controls technician.
  • Install Edge Software on the Same Subnet: The Edge Software must be installed on the same IP subnet as your BACnet devices.

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Modbus

Onboard supports Modbus data collection using TCP/IP. Ensure the following:

  • Device Access Over IP: Confirm that all Modbus devices will be accessible by the Edge Software over the network.
  • Supported Devices and Templates: We have pre-defined templates and automation that map Modbus devices to equipment types and each register to a point type with its corresponding unit of measurement. We currently support the following Schneider Electric Energy Meters:
    • PM600
    • PM800
    • PM5000
    • CM500

If you do not find a Modbus template for your device, please request a new template in our online community by providing the Vendor Name and Model Name.